Greenlane Holidays

If you are looking for a quiet and pleasant place to stay in the CBD, then this would be ideal. As long as you are aware of the unique check in process (Which they clearly stipulate in their communications with you) then everything is straightforward. The staff are excellent. I stayed in the room with the marina view. The views itself were really pretty and a gorgeous view of the sky tower, and really nice having a balcony to open up and allow in the fresh air. Two areas of improvement would be, that the windows were really dirty, like really irritating that there is a beautiful view outside but we can't enjoy it without keeping the balcony doors open. I appreciate, they would be harder to maintain than not being near the water, but I have stayed in other places near beaches etc and this hasn't even been on my radar as something to be concerned about. Also some of the tiles in the bathroom could do with a spruce up as they're looking a bit tired and the wallpaper in some areas of the bathroom are peeling away. Those are potentially minor things, but make the difference between a pleasant stay and an incredible stay.

Fabulous location, beautifully appointed space with fantastic amenities - feels like a special place to stay

Lovely accommodation. Will stay there again.

The actual stay was average. There are currently only 2 elevators and we were on the 19th floor. The elevator stopped at nearly every floor going down and everyone in the elevator would get frustrated . I asked about having breakfast included at check in and was told just to make a booking with any restaurant. We heard other people being told that breakfast was on the 7th floor. I left my wedding band and engagement ring in the bathroom. We called the hotel the next day and was told that we would get a call back shortly…we never did. We went there physically and the same man who didn’t give me information regarding breakfast ( possibly the manager for the night shift) told us that the rings would have been recorded by housekeeping and the room was occupied so they couldn’t check. He took our details and said someone would give us a call first thing. We did not get a call in the morning so we went physically there again. The manager on shift on Labour Weekend was more helpful and told us that the room had not actually been occupied the night before so the night manager could have looked into it further. We got my rings back. But it was frustrating and disappointing that the night manager wasn’t helpful. The rings have a sentimental value and we could have gotten them back the night before and I could have stopped stressing. Very disappointed with the customer service. If we did not go there physically two times I don’t think we would have received a call back.

Hotel is very clean and an amazing location. Would definitely stay here again. Beds were great also.